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Home / Togetherall Professional Services Terms – Canada

Togetherall Professional Services Terms




(A) Togetherall Professional Services is a tool that allows Referrers nominated by the Customer (e.g. General Practitioners and other health professionals, or non-clinical administrative staff) to directly refer individuals to Togetherall’s Support Network.

(B) These terms regulate the access and use of the Togetherall Professional Services referral tool by the Customer and its nominated Referrers.



1. Interpretation

The definitions and rules of interpretation in this Clause apply in these terms.

1.1 Capitalised terms not defined herein shall have the meaning ascribed to them in Clause 1 of Togetherall Customer Terms (Interpretation).

“Account” means the account that is created for the Referrer on the Togetherall Professional Platform;

“Togetherall Customer Terms” means the customer terms and conditions, in force at the time the Order Form is accepted by Togetherall;

“Togetherall Professional Platform” means the digital platform provided by Togetherall through which the Referrer can make a Referral for a User;

“Togetherall Professional Terms” means the version of these terms that are in force at the time the Order Form is accepted by Togetherall;

“Togetherall Professional Portal Description” means the information as set out in Schedule 1;

“Referral” means the referral by a Referrer for the Referred Individual to receive any of the Support Services.

“Referred Individual” means an individual that is the subject of a Referral (which could be a User or an individual that has not yet registered as a User); and

“Referrer” means the Customer employee, health professional, General Practitioner or administrative worker who has an Account on the Togetherall Professional Platform and who has the capacity to refer Users for access to Togetherall’s Support Network.

1.2 In the event of conflict or inconsistency between these Togetherall Professional Terms and the Order Form, these terms shall prevail. In the event of conflict or inconsistency between these Togetherall Professional Terms and Togetherall Customer Terms, Togetherall Customer Terms shall prevail.


2. Link to Customer Terms and Conditions

2.1 These Togetherall Professional Terms are incorporated to our Togetherall Customer Terms. Each Order Form, Togetherall Professional Terms and Togetherall Customer Terms in force at the time the Order Form is accepted by Togetherall, will form a separate Agreement between the Customer and Togetherall.

2.2 The terms of the Agreement (including these Togetherall Professional Terms) shall apply to the Togetherall Professional Services that Togetherall provides to the Customer, the Referrers and its Referred Individuals to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.


3. Services

3.1 The Customer acknowledges and agrees that the Togetherall Professional Services is a platform through which Customer nominated Referrers: (i) are provided with a personal Account; (ii) refer access to the Support Network services, on behalf of the Customer for specific Referred Individuals; (iii) communicate and share information with Togetherall and (iv) receive information from Togetherall about the activity of specific Referred Individuals referred by the Customer nominated Referrers (i.e. whether the Referred Individuals have activated the Referral, etc).

3.2 The Togetherall Professional Services will be provided pursuant to the requirements and as described in the Togetherall Professional Portal Description.

3.3 Notwithstanding Clause 3.1 or anything else in this Agreement, Togetherall is not required to disclose any information to Customer if doing so is: (i) not permitted by law; or (ii) contrary to the express or implied will of the Referred Individual-subject of the relevant information.


4. Customer Obligations

4.1 The Customer shall (and shall ensure that its nominated Referrers):

4.1.1 fully cooperate with Togetherall in a timely manner in all matters relating to the Togetherall Professional Services to enable Togetherall to comply with its obligations under the Agreement (and provide any reasonable assistance to Togetherall that may be necessary for the performance of the Togetherall Professional Services);

4.1.2 provide to Togetherall in a timely manner all documents, information, items and materials in any form (whether owned or controlled by the Customer or a third party) necessary for the provision of the Togetherall Professional Services or reasonably required by Togetherall and ensure that they are accurate and complete in all material respects;

4.1.3 ensure that all Personal Data contained in the documents, information, items and materials provided to Togetherall have been obtained and provided lawfully with all required consents and permissions of the data subject whom it concerns;

4.1.4 promptly grant any approvals, that may be needed from time to time for the provision of the Togetherall Professional Services; and

4.1.5 provide clear verification criteria to allow Togetherall to identify the Customer nominated Referrers during the Account set up and during the provision of the Togetherall Professional Services within the time periods reasonably specified by Togetherall.

4.2 The Customer is responsible for any and all activity performed on its Referrers’ Accounts.


5. Data Protection

5.1 Each of Togetherall and the Customer shall comply with all applicable requirements of the Data Protection Legislation. This Clause 5 is in addition to, and does not relieve, remove or replace, a party’s obligations under the Data Protection Legislation.

5.2 The Customer shall ensure that only Referrers who are bound by equivalent confidentiality obligations as the Customer has in connection with any Confidential information disclosed by the parties under the Agreement (which includes any Personal Data) shall be nominated as Referrers and have access to the Togetherall Professional Services.

5.3 This Clause 5 sets out the framework for the processing of Personal Data under the Togetherall Professional Services including but not limited to any Shared Personal Data between the parties as Controllers. The Agreement terms that pertain to the use of Personal Data when a separate Controller to Controller relationship exists between the Customer and Togetherall are referred to in Clause 10.4 of the Customer Terms and Conditions.

5.4 Togetherall and the Customer acknowledge and agree that, in most scenarios under the Togetherall Professional Terms, they will act as joint Controllers in relation to any Personal Data they access about the Referred Individuals or the Referrers.

5.5 The parties do not currently envisage any scenarios where a party will act as a Processor of the other party given that each Togetherall and the Customer need to comply with their own contractual and regulatory obligations.


The Parties act as Joint Controllers

5.6 Clauses 5.6 to 5.8 shall apply to scenarios where Togetherall and Customer are Joint Controllers (e.g. (i) when a Referrer shares certain medical information about the Referred Individual with Togetherall; (ii) when the Referrer, on behalf of the Customer, or the Customer on a need to know basis, and Togetherall may both view whether the Referred Individual has activated their account or Referral).

5.7 The parties acknowledge and agree that they will act as Joint Controllers when they process Shared Personal Data in the context of the provision of Togetherall Professional Services and this shall be assessed by the parties on a case by case basis.

5.8 If and when, each of the parties process Personal Data as Joint Controllers, each of Togetherall and the Customer shall:

5.8.1 ensure that it has all necessary notices and consents in place to enable lawful transfer of the Shared Personal Data to the other party for the joint purposes;

5.8.2 give full information to Referred Individual whose Personal Data may be processed under this Agreement of the nature of such processing, including giving notice that, on the termination of this Agreement, Personal Data relating to them may be retained;

5.8.3 not to disclose or allow access to the Shared Personal Data to anyone other than the parties’ representatives and always on a need to know basis (“Permitted Recipients”);

5.8.4 ensure that all Permitted Recipients are subject to written contractual obligations concerning the Shared Personal Data (including obligations of confidentiality) in accordance with Data Protection Legislation;

5.8.5 ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the other party to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data; and

5.8.6 not transfer any Personal Data received from the Data Discloser outside Canada except in cases where Togetherall is required to (i) provide 24/7 care in urgent or risk situations; or (ii) seek specialist support and advice from specialist consultants located outside the US, unless the transferor notifies the other party in advance.


Mutual assistance

5.8.7 Each party shall use reasonable endeavours to assist the other in complying with all applicable requirements of Data Protection Legislation in connection with the Shared Personal Data. In particular, in relation to the Shared Personal Data, each party shall: inform the other party on request, about any notices given to the relevant Referred Individuals; promptly inform the other party about the receipt of any Data Subject request and the steps such party is taking to comply with such request; provide reasonable assistance to the other party to comply with any Data Subject request or with the other party obligations under the Data Protection Legislation including, without limitation, with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators; notify the other party without undue delay on becoming aware of any breach of the Data Protection Legislation including but not limited to any Personal Data Breach (and inform the other party on request, about the procedures it has in place to deal with Personal Data Breaches in accordance with Data Protection Legislation); maintain complete and accurate records and information to demonstrate its compliance with this Clause 5 and with Data Protection Legislation; provide the other party with contact details of at least one current representative as point of contact and responsible manager for all issues arising out of the Data Protection Legislation; and provide adequate training to relevant staff.


6. Liability and Indemnity

6.1 To the extent that the Togetherall Professional Services provided by Togetherall are based on inaccurate, incorrect or incomplete data provided by the Customer (or its Referrers, sub-contractors or suppliers), or instructions or information provided by the Customer (or its Referrers, sub-contractors and suppliers) to Togetherall, Togetherall shall not be liable or responsible for any claims or losses suffered by the Customer as a result of Togetherall providing the Togetherall Professional Services to the Customer, the Referrers and its Referred Individuals, relying on such inaccurate, incorrect or incomplete data, instructions or information.

6.2 The Customer shall indemnify Togetherall against all claims, liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by Togetherall arising out of or in connection with:

6.2.1 any claim made against Togetherall by a third party, including Referrers and Referred Individuals, arising out of or in connection with the provision of the Togetherall Professional Services, to the extent that such claim arises out of the breach, negligent performance or failure or delay in performance of the terms of this Agreement by the Customer, its employees, agents or subcontractors.






Togetherall Professional is a platform allowing a Referrer to provide Togetherall with the information required to send individuals an email Referral View-only access is provided to the Customer so that they can follow up and check information about each of the individuals and their progress on Togetherall. For each referral made:

  1. Original referral: Referrer obtains Personal / confidential data from the individual, obtains that individual’s informed consent to share such information with Togetherall, and shares such information through Togetherall Pro, so that Togetherall can offer a Referral to the individual and they can sign up.
  2. After referral: Referrer can view whether individual activated their Referral at any time.