PLEASE READ THESE TERMS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS DISCLAIMERS, INDEMNITIES AND LIMITATIONS OF LIABILITIES.
This Site is not intended for individuals in an emergency. If You are in a life-threatening situation, please immediately dial Your country’s emergency number available here, or go to Your nearest emergency department.
“House rules” means the House Rules detailed from the Site from time to time.
“Member” means a member of the Site and ‘membership’ shall be interpreted accordingly.
“Member Content” means any information that a Member enters or uploads to the Site, excluding Personal Information entered to register, but including information entered to activate an account, in the Account Settings and My Profile sections of the Site, in bricks, Talkabouts, Useful Tools, Guided Support sessions, and Courses.
“Member Name” means the anonymous username You select to identify Yourself to other Members and which will be available to Wall Guides.
“Party” means either one of You and Us, and “Parties” means both You and Us.
“Personal Information” means information about an identifiable individual, including You and others, e.g. Your real name, email address, postal code and date of birth.
“Site” means the website located at www.togetherall.com and pages therein under the control of Togetherall (the “Site“).
“We” or “Us” means Togetherall Limited, a company having a registered office at 550 Burrard Street, Bentall 5, Vancouver, British Columbia, Canada, V6C 2B5 and “Our” shall be interpreted accordingly.
“You” means you, the user of the site and “Your” and “Yourself” shall be interpreted accordingly.
2.1 These Terms are important and apply where You choose to register as a Member. Please read these Terms carefully before registering on the Site as a Member. By clicking ‘accept’ to register, You will be deemed to have accepted and consented to these Terms. If You do not agree to these Terms, then YOU ARE NOT PERMITTED TO register as a Member.
2.2 We reserve the right, at our sole discretion, to change or update these Terms from time to time without further notice, subject to Your termination right as set out below. It is therefore Your responsibility to check these Terms regularly for any changes. We will post the last date of any change to these Terms at the top of this page. Your continued use of the Site after any such changes constitutes Your acceptance of the new Terms. If You do not agree to abide by these Terms or any future terms then You must discontinue using the Site.
3.1 You must be 16 years or over to register as a Member. If We discover or have any reason to suspect that You are not over 16 years of age, We reserve Our right to suspend or terminate Your membership to the Site immediately and without notice and to take any other actions in accordance with applicable law.
4.1 You confirm that:
5.1 When You register as a Member, You will select a password and Member name that You can use to access Your profile and to log on to the Members’ area of the Site. You are responsible for maintaining the confidentiality of Your password and Member name and are responsible for all activities that occur under them. We do not have the means to check the identity of people using the Members’ area of the Site and will not be liable where Your password or Member name are used by someone else. You agree to notify Us immediately of any unauthorized use of Your password or Member name or any other breach of security of which You become aware. You agree to be fully responsible for all use of Your account and for any actions that take place using Your account and to maintain and promptly update any information You provide to Us when You register, to keep it accurate, current and complete.
5.2 In order to maintain Your anonymity, when You use the Site, You must not use or disclose in any way Your real name and/or any details by which You could be identified (including Your address, telephone numbers, e-mail addresses, or location information, e.g., where You receive healthcare etc.) or the Personal Information of others, including their names. You must only identify Yourself by Your Member name. In addition, do not include Your real first name in Your Member name.
6.1 You are solely responsible for Member Content that You post or create on the Site including any bricks and posts on the Site. We respect the intellectual property rights of others and We prohibit Members from uploading, posting or otherwise transmitting on the Site any materials that violate another party’s intellectual property rights. When We receive notification of a potential copyright infringement, We will promptly remove or disable access to the allegedly infringing material and terminate the accounts of repeat infringers. We may remove Member Content from the Site for any reason or no reason, including without limitation Member Content that in Our sole judgment violates these Terms, that might be offensive, defamatory, illegal, or that might violate the rights, harm, or threaten the safety of other Members, or other people in general or Member Content that has generated a complaint which warrants further investigation. You may not post, transmit, or share Member Content on the Site that You did not create or that You do not have permission to post. You understand and agree that We are not obliged to review the Site for copyright infringement and are not responsible for Member Content posted by third parties without Our knowledge.
6.2 When You post Member Content to the Site, You authorize and direct Us to make such copies thereof as We deem necessary in order to facilitate the posting and storage of such Member Content. You hereby grant, and You represent and warrant that You have the right to grant, to Us, in respect of all Member Content that you post to any part of the Site, an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide licence (with the right to sublicense) to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such Member Content for any purpose on or in connection with the Site or the promotion thereof, to prepare derivative works of, or incorporate into other works, such Member Content. You waive any moral rights that You may have to Your Member Content. You may remove Your Member Content from the Site at any time by using our contact form.
7.1 All content made available on the Site, including but not limited to designs, text, graphics, pictures, video, information, applications, software, music, sound and other files, and their selection and arrangement, are Our property or are licensed to Us with all rights reserved. Such content may not be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without Our prior written consent. This excludes Member Content that You legally post to the Site.
7.2 Subject to the above, You may download insubstantial excerpts of Our content to Your hard disk for the purpose of viewing it provided that no more than one copy of any information is made.
7.3 Any use of Our content other than as specifically authorized in these terms, without Our prior written consent, is strictly prohibited and will terminate the license granted here. Such unauthorized use may also violate applicable laws including without limitation copyright and trademark laws. This license is revocable at Our sole discretion, at any time and without notice.
8.1 Please be aware that the Site may link to other websites that may be accessed by You through the Site. Such third party websites are not investigated, monitored or checked for accuracy, appropriateness, or completeness by Us, and We are not responsible for any websites You may access via a recommendation or suggestion on the Site. Inclusion of, linking to or permitting the use or installation of any third party website or any third party applications, software or content does not imply approval or endorsement by Us. If You decide to leave the Site and access a third party website or to use or install any third party applications, software or content, You do so at Your own risk. We are not responsible for the policies, content or security of these linked websites, including how they protect Your privacy and collect, use and disclose Personal Information. We strongly encourage You to review the privacy policies applicable to any linked websites You visit.
9.1 We support the free flow of information and ideas over the Internet and do not actively monitor use of the Site, under normal circumstances, although We reserve the right to do so. However We do seek to balance this aim with our obligations to other Members and at law. You must not:
9.1.1 Say or do anything that would reveal Your identity or the identity of another person.
9.1.2 Say or do anything that would cause annoyance, inconvenience, harassment or needless anxiety to others.
9.1.3 Advertise or promote third party or Your own products or services including by way of the distribution of spam mail.
9.1.4 Use foul, threatening or offensive language including, without limitation, racist, sexist, ageist, homophobic or sexually explicit language where inappropriate.
9.1.5 Make insulting remarks to or about other Members or any person generally.
9.1.6 Distribute illegal, copyright infringing, indecent or offensive material or any messages or Member Content that may incite disorder or encourage illegal activities or that causes or may cause harm to minors.
9.1.7 Impersonate another person or Member or a moderator.
9.1.8 Transfer files that contain viruses, trojans or other harmful programs.
9.1.9 Use the Site to conduct any fraudulent activity including any ‘pyramid scheme’; ‘ponzi scheme’ or ‘chain letter’.
9.1.10 Access or attempt to access Members’ accounts or to penetrate or attempt to penetrate the Site security measures.
9.2 We may take any or all of the following actions at Our sole discretion:
9.2.1 Remove any Member Content or information (including Member profile photographs) that We deem inappropriate or We suspect to be illegal, may subject Us to liability or which may violate these terms or where We are required to do so by law.
9.2.2 Issue Members with verbal or written warnings and take such further action as We deem appropriate if such warnings are not heeded.
9.2.3 Suspend or terminate a Member’s access to certain areas of the Site or a Member’s account without notice at any time.
9.2.4 Inform the appropriate authorities and provide them with information regarding any suspected illegal activity.
9.2.5 Bring legal action against a Member in relation to any breach of these terms or any illegal or suspected illegal activity.
9.3 We will determine what action is appropriate to be taken against a Member on a case by case basis.
9.4 You are solely responsible for Your interactions with other Members. We reserve the right, but have no obligation, to monitor disputes between You and other Members.
9.5 Without limiting any of the foregoing, you also agree to abide by Our House Rules that provide further information regarding the authorised conduct of Members while on the Site and which form part of these Terms.
9.6 You acknowledge that We may be required by law or regulation to access, monitor, store or copy material sent by or to Members without further notice to You.
Members identities are always kept from other members. Any breaches to this House Rule within member to member interactions are taken very seriously and could result in deactivation of Togetherall accounts.
Anonymity between Wall Guides and members is also taken seriously. Measures are taken to ensure you are anonymous and, at the point of Togetherall registration, Wall Guides do not have access to personal details you provide, only your user name. We do our utmost to ensure that it stays this way and have House Rules to help protect your identity. We at times will edit out identifying information from interactions with Wall Guides if it is unnecessary and may breach that confidentiality.
However, if there are times that we have serious and immediate concerns for the safety of yourself and others, we do have a process where Wall Guides may seek identifying information from a member we are concerned about. This is limited to circumstances where there are serious concerns to the safety for yourself or others.
In those circumstances Wall Guides may escalate concerns about a member to a senior clinician and may ask a member for details about where they are and contact details for them.
If a member is unable to confirm their safety or we do not hear back from them, we may give any information we do have to the emergency services, seek support from your commissioning body (such as your university or employer) and/or your GP. We would do this with the intention of helping and keeping members safe. We have a professional duty of care and sometimes, depending on the circumstances, a legal duty, to do this. The information we have depends on the contract under which a member signs up and might for example include a post code and date of birth.
Where it is possible, we will let you know what actions we are taking unless we feel it’s not safe to do so.
Togetherall is not a mental health crisis service. We keep our community safe by linking members who are at immediate risk with external providers of crisis or emergency care when needed. While a member is accessing crisis support, it may be necessary to temporarily pause their account to ensure they are able to fully engage with support services until the crisis period is resolved. Whenever possible, we will only pause Your account after We have confirmed that You have been linked to appropriate services.
We may also pause Your account for the reasons of trolling or intended noncompliance with our House Rules, and/or our Terms.
If We pause Your account, You will be notified in two ways. First, Our Clinical Team will send You a message on the platform explaining why Your account is being paused, highlighting any relevant Crisis and support resources. Depending on how frequently You have been using Your account, We will pause your account after some time to ensure You have an opportunity to read the message before We pause your account.
Second, We will also send You an email to explain the reason for pausing Your Account, reiterating relevant support contacts & local resource options.
When Your account is paused, You will not be able to access Our services. However, any member who has had their account paused can contact Us once the period of crisis has passed for consideration of a return to the platform by Our Clinical Team.
Reactivating Your Account After Pause
If We have paused Your account, You may be able to access our Site again. The decision to reactivate Your account is taken on a case-by-case basis and is dependent on factors such as (1) Your willingness to share Personal Information, (2) Your sharing of a safety plan with Us such that Our Clinical Team can readily contact Your supports (such as Your General Practitioner or care provider) in the event of further crisis following reactivation, and (3) an indication that You will work with Us to keep yourself safe following reactivation. Generally, Our Clinical Team will allow members to return in these circumstances, as We do not wish to exclude anyone from the community where they can safely re-join.
We will not tolerate trolling activity, and breaching of Our Terms, and House Rules. In these cases, You may lose access to Your account permanently.
13.1 You may cancel your membership at any time by notifying us through our contact form.
13.2 We may terminate Your Membership, delete Your account and Your Member Content and/or prohibit You from using or accessing the Site for any reason, or no reason, at any time in Our sole discretion, with or without notice, including without limitation if We believe that You are under 16.
13.3 Your access to Togetherall may end if the organization that funds your access no longer partners with Togetherall. In these cases, you will receive begin receiving a notification on the platform 30 days in advance of your access ending. If you have tried to log into Togetherall and have been notified that your account has expired, Togetherall is unfortunately no longer available through the access route that you initially used when registering for the service. You may be able to register using an alternative access route using the onscreen prompts – if you have any questions or need further support, please contact us and we can assist you further.
14.1 While We have taken every care in compiling the Site (which is based on clinical information and uses standard clinical tests), You acknowledge that the information contained on the Site does not constitute medical or professional advice. The Site is provided for information purposes only and all content and services on the Site are provided on an ‘as is’ and ‘as available’ basis. We do not make any promises to You in respect of the Site or its content, including, without limitation, information provided by or regarding other Members and Member Content. Do not use the information on the Site to diagnose or treat any medical condition. You should never disregard or delay seeking medical advice because of something that You have read on the Site.
14.2 Any decision made or action taken by You on the basis of information provided on or via the Site is at Your sole discretion and risk. You should seek appropriate professional advice before acting (or not acting) in reliance on any information contained in or accessed through the Site. So far as is permissible by law, We do not accept any liability to any person relating to the use of the Site.
14.3 While We will use all reasonable endeavours to correct any errors or omissions in our content as soon as practicable once they have been brought to our attention, We do not promise that the Site will be available uninterrupted and in a fully operating condition nor that the information on and provided via the Site will be free from errors or omissions. We shall not be liable for any failure or suspension of the Site, or for termination of access to the Site or access to content, including Member Content.
14.4 Due to the fact that many technical aspects of the Site and the content provided is supplied by or otherwise dependent on third parties, We are not responsible for the accuracy, suitability, reliability, completeness, performance, satisfactory quality, fitness for a particular purpose, or freedom from viruses, or other harmful programs of the content and Member Content contained in or accessed through the Site.
14.5 We will not be liable for indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by You and Us at the time of entering into these Terms, for example loss of profits or loss of opportunity.
14.6 We accept liability for death or personal injury caused by Our negligence or that of Our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by Us or Our employees or agents.
14.7 Some jurisdictions limit or do not allow certain disclaimers of warranties. Accordingly, some of the disclaimers contained in this document may not apply to the extent such jurisdictions’ laws are applicable to these terms, in which case our warranties shall be limited to the fullest extent permitted by applicable law.
14.8 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
14.8.1 UNDER NO CIRCUMSTANCE WILL TOGETHERALL, SUPPLIERS, EMPLOYEES, OFFICERS OR VOLUNTEERS BE LIABLE TO YOU OR ANY OTHER PARTY FOR (I) ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES AND/OR (II) ANY DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, LOST SAVINGS OR ANY OTHER SIMILAR LOSS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY (INCLUDING NEGLIGENCE), WHETHER SUCH DAMAGES ARE ALLEGED IN TORT, CONTRACT OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND WHETHER OR NOT TOGETHERALL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS;
14.8.2 THE TOTAL MAXIMUM AGGREGATE LIABILITY OF TOGETHERALL IN CONNECTION WITH THESE TERMS, OR THE USE OR EXPLOITATION OF ANY OR ALL PARTS OF THIS SITE (INCLUDING THE CONTENT ON THE SITE OR THE SERVICES PROVIDED TO YOU IN CONNECTION WITH THE SITE) IN ANY MANNER WHATSOEVER SHALL BE LIMITED TO $100.00 DOLLARS CAD; AND
14.8.3 UNDER NO CIRCUMSTANCES WILL ALBERTA HEALTH SERVICES, OR ANY OF TOGETHERALL’S AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS BE LIABLE TO YOU IN CONNECTION WITH THESE TERMS, OR THE USE OR EXPLOITATION OF ANY OR ALL PARTS OF THIS SITE (INCLUDING THE CONTENT ON THE SITE OR THE SERVICES PROVIDED TO YOU IN CONNECTION WITH THE SITE) FOR ANY REASON WHATSOEVER.
14.9 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY TOGETHERALL, ITS AFFILIATES, ALBERTA HEALTH SERVICES, AND THE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS OF ANY OF THEM AGAINST AND FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, JUDGMENTS, COSTS, LIABILITIES, EXPENSES (INCLUDING ATTORNEYS’ FEES), AND DAMAGES ARISING OUT OF CLAIMS RESULTING FROM: (I) YOUR USE OF THIS SITE; AND/OR (II) YOUR BREACH OF THESE TERMS.
15.2 If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
15.3 These Terms, including the House Rules, constitute the entire agreement between the parties with respect to the subject matter hereof and cancels and supersedes any other understandings and agreements (including any terms, conditions, undertakings or collateral agreements, express, implied or statutory) between the parties with respect thereto.
15.4 Togetherall shall not be responsible for any failure to perform or any delay in performing any of its obligations under these Terms where and to the extent that such failure or delay results directly or indirectly from an unforeseeable event beyond Togetherall’s reasonable control, including but not limited to: acts of war; acts of nature; earthquake; flood; pandemic; embargo; riot; sabotage; labour shortage or dispute; changes in applicable laws; failure of the Internet; terrorist acts; failure of data, products or services controlled by any third party, including the providers of communications or network services; utility power failure; material shortages or unavailability or other delay in delivery not resulting from the responsible party’s failure to place timely orders therefor, or lack of or delay in transportation.
15.5 These Terms are not assignable, transferable or sublicensable by you. Togetherall may assign these Terms without notice to you.
15.6 No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.
15.7 Any heading, caption or section title contained in these Terms is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof. In this Agreement, the use of words in the singular or plural, or with a particular gender, will not limit the scope or exclude the application of any provision to such person(s) or circumstance(s) as the context otherwise permits. In this Agreement: (i) the words “including,” “includes” and “include” mean “including (or includes or include) without limitation,” and (ii) the phrase “the aggregate of,” “the total of,” “the sum of,” or a phrase of similar meaning means “the aggregate (or total or sum), without duplication, of”. In the computation of periods of time from a specified date to a later specified date, unless otherwise expressly stated, the word “from” means “from and including” and the words “to” and “until” each mean “to but excluding”.
15.8 At all times, each Party, at its expense, shall promptly execute and deliver all such documents including additional conveyances, instruments, transfers, consents and other assurances, and do all such other acts and things as the other Parties, acting reasonably, may from time to time request be executed or done in order to better evidence, perfect or give effect to any provision of these Terms or other document delivered pursuant to these Terms or any of the respective obligations created or intended to be created by these Terms.
15.9 These Terms will be binding upon and enure to the benefit of the Parties and their respective successors, permitted assigns, heirs and legal representatives.
15.10 The rights and obligations of the Parties in these Terms which, by their nature, should survive termination or expiration of these Terms, including Section 12 and this Section 13 will survive any such termination or expiration of these Terms.
16.1 If You have any complaints about another Member or any aspect of the Site or if You have any questions or would otherwise like to provide any other feedback, then You can contact Us by emailing: firstname.lastname@example.org or writing to Us at the address set out at the top of these terms. Your query will be directed to our customer complaints team, which may be based outside of Canada.