Accessibility – US

In Crisis?


Togetherall is committed to ensuring digital accessibility, whatever our members ability or disability. Our aim is to combine compelling user experiences with high levels of accessibility and inclusivity, so everyone can use our digital services, whatever their abilities or disabilities. This is informed by our social charter, to make sure all can access our services in a non-discriminatory way, so we can impact all our members lives, and provide benefits to those who commission us to provide this support. Our ongoing site development and content creation is guided by best-practice accessibility guidelines such as WCAG and ISO 30071-1.


Adapt your experience to your needs


While this site has been created to be usable ‘as is’, many people are likely to get the most accessible experience by customising their computer to suit their individual needs – for example: to get the site spoken to them, to change its colour-scheme, or increase the size of its text.


If that sounds like it would be useful to you, we recommend you visit: WAI’s Better Web Browsing: Tips for Customizing your Computer to read or watch videos of how these customisations (achieved by using accessibility features already on your computer, smartphone or tablet, or through installing assistive technologies) might suit you.


Limitations of this site’s accessibility


Through expert accessibility testing of our site, using representative assistive technologies used by our users, we are aware that it has some current accessibility limitations, and we are working to address these and to gain WCAG 2.1 AA compliance, over the next few months.


One limitation in the accessibility of our service is in The Brick Builder, which includes freeform drawing. While we cannot make that accessible to blind or keyboard users, they can use the tool’s other 2 options – sharing an image or text – to express themselves in their posts. We are also working to ensure that our site’s use of colour supports the needs of vision-impaired users who need a minimum level of colour contrast, as well as all our users who want colours to provide a calm experience.


Please let us know if you have difficulties using this site


We welcome your feedback on the accessibility of Togetherall. Please let us know if you encounter any accessibility barriers by emailing us at, or by phone on 0203 405 6196. To help us understand your difficulty quickly, it would help us if you could provide the information advised in ‘Contacting Organisations about Inaccessible Websites’ in your request.


All constructive feedback regarding the accessibility or usability of our site is welcome and will be carefully considered.


This accessibility statement was last updated in September 2020 and follows the advice on accessibility statements in ISO 30071-1.

This site is not intended for individuals in an emergency. If you are in a life-threatening situation, please immediately dial 911 or go to your nearest emergency room. Further crisis help can be found here.

Our Website has detected that you are using an outdated browser that will prevent you from accessing our service. We recommended that you update your browser to use Togetherall