House Rules

Anonymity on Togetherall

Members identities are always kept from other members. Any breaches to this House Rule within member to member interactions are taken very seriously and could result in deactivation of Togetherall accounts.

Anonymity between Wall Guides and members is also taken seriously. Measures are taken to ensure you are anonymous and, at the point of Togetherall registration, Wall Guides do not have access to personal details you provide, only your username and any activity members engage in within the platform. Though the Journal and Goal Setter Tools cannot be seen by other members of Togetherall, please note that journal entries and set goal can be seen by our Clinical Team. This is to ensure member’s safety. We do our utmost to ensure that it stays this way and have House Rules to help protect your identity. We at times will edit out identifying information from interactions with Wall Guides if it is unnecessary and may breach that confidentiality.

However, if there are times that we have concerns for the safety of yourself and others, we do have a process where Wall Guides may seek identifying information from a member we are concerned about. This is limited to circumstances where there are serious concerns to the safety for yourself or others.

In those circumstances Wall Guides may escalate concerns about a member to a senior clinician and may ask a member for details about where they are and contact details for them.

If a member is unable to confirm their safety or we do not hear back from them, we may give any information we do have to the emergency services, seek support from your commissioning body (such as your university or employer) and/or your doctor. We would do this with the intention of helping and keeping members safe. We have a professional duty of care and sometimes, depending on the circumstances, a legal duty, to do this. The information we have depends on the contract under which a member signs up and might for example include a zip code and date of birth.

Where it is possible, we will let you know what actions we are taking unless we feel it’s not safe to do so.

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Protect and maintain your anonymity 

1.1. Do not share any contact details about yourself or your family or friends. This includes names, login details, specific areas or town in which you live, residential or work addresses, email addresses, phone numbers, current or past employers, current or past schools attended, or sites you frequent.

We ask members not to use any names at all on the platform (unless referring to a well-known public figure, at the discretion of the Wall Guides) as this can cause confusion. Names can be replaced with initials, such as “S” to represent “Sam”.

1.2. Do not share any usernames, identifying information or links about other social media sites you utilize.

1.3. Do not share or upload photographs of yourself, family members, friends, or images that may identify where you live or visit.

1.4 Please note that Togetherall is not a mental health crisis service. In the event that we have concerns for the safety of a member, and that member is linked to crisis supports, it may be necessary to temporarily pause their Togetherall account to ensure that they are able to fully engage with support services until the crisis period is resolved. Whenever possible, we will only pause the account after we have confirmed that they have been connected to appropriate services.  Learn more about our account pause and reactivation policy in our Member Terms.

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Protect and maintain the anonymity of others

2.1. Do not seek to discover or reveal the identity of another member.

2.2. Do not share identifiable information of any specific individual or specific organization.

2.3. Do not share or upload photographs of yourself, family members and friends, or images that may identify where you live or visit, onto bricks and avatars.

2.4. Do not impersonate other people, either real or fictitious. This includes Wall Guides or other Togetherall staff members. Just be yourself.

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Allow yourself to be supported

3.1. Ask for support from other members if you want to. Give yourself permission to be comforted and supported on the Wall. Be appreciative when other members provide support to you. Let other members know what you find more or less helpful.

3.2. Express yourself fully and honestly. Share with others what you are comfortable sharing and take responsibility for what you share.

3.3. Members must use English only on Togetherall. This is because our Clinical Team need to be able to read all content to ensure the safety of the community and individual members.  We also want everyone in the community to be able to read what others are posting, so that they can respond to it and provide support.

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Support others

4.1. Treat others with respect and sincerity. Listen to other members. Ask open-ended questions and offer constructive feedback.

4.2. Share helpful experiences and insights. Offer reasonable choices and advice to others, remembering that ultimately all members have to make up their own minds about what is best for them.

4.3. Try and follow up with members on the wall when you have engaged with them. Keep your commitments as best you can.

4.4. Be mindful of others. Remember many members are emotionally vulnerable, so don’t post content that may provoke others to harm themselves or others. Consider how a posting or image might affect vulnerable members before sharing.

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Promote and maintain a safe environment on the wall

5.1. Only post or upload content that is in compliance with House Rules. Please review Section 6.0, Prohibited Images and Content, as needed. If in doubt or unsure if the image or content you would like to share is okay, please check with the Wall Guide team before posting.

5.2. Report any of the following using the ‘Report’ or ‘Ask a Wall Guide’ buttons. We consider all reported content or incidents carefully. Please note: Wall Guides will NOT inform the members whose post or comment you have reported.

5.3. If you come across any members that appear to be at immediate risk of harming themselves or another, please report this to a Wall Guide. Wall Guides do moderate and monitor the platform but reporting any risk you may come across is always helpful in promoting a safer environment on Togetherall.

5.4. Report any threats you perceive to yourself or other members or inappropriate behavior. Report any observed violation of House Rules, including if you should become aware that an individual under 16 years of age is using the platform.

5.5. Members must only have access to one account for personal use. Sharing account credentials or allowing others to use your account, for their personal use, is strictly prohibited. Maintaining more than one account may result in account closure and potential suspension from the Wall. If your account has been suspended or terminated by Togetherall, any additional or subsequent accounts will be permanently blocked without warning. Should you encounter any issues with your account, please do contact the Togetherall support team at theteam@togetherall.com.

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Avoid prohibited images and content

6.1. The following images or content are not allowed on the Wall:

• Photographs of yourself, family members, friends, or images that may identify where you live or visit.
• Images or postings that may provoke harmful impulses in other members or prevent their recovery. This includes detailed descriptions or images of methods of self-harm and/or suicide.
• Images that may be interpreted as glamorizing eating disorders.
• Content that mentions specific body weights as this may increase the vulnerability of persons struggling with disordered eating.
• Images of a graphic nature.
• Content or images that may foster abuse or violence.
• Any derogatory content or content that supports bullying, intimidation, harassment, hate speech, sexism, racism, malicious stereotyping, or slurs against religion, non-religion or spirituality, or the sexual orientation of an individual or group.
  • We encourage members to speak about how their faith, non faith and spirituality impacts or supports their mental health and well-being but we don’t allow proselytizing or telling others what to believe or what not to believe. We encourage members to personalize their thoughts on this.
• Pornography or sexually-explicit material. Any material that is intended to or could unintentionally, shock or upset others is not allowed.
• Content related to specific medications and dosages that could lead to misinformation to other members.
• Content indicating intent to commit an illegal act.
• Content or images reflecting advertising of goods or services.
• Any hyperlinks or URL addresses of websites outside of Togetherall (as this may be interpreted as Togetherall endorsing certain sites). We cannot endorse external websites as we don’t know if they are safe and legitimate.
• Any copyrighted material or content that infringes on another’s intellectual property. In other words, if you didn’t create it yourself, then don’t post or upload it.

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Violations of House Rules

The consequences of violating House Rules can be a written warning, the muting of your account (where you can then only send and receive direct messages from the Wall Guides), or, in some cases, a loss of membership.

When content or images are considered inappropriate for the Wall or in clear violation as described above, the content will be edited and possibly removed in its entirety. Members will be notified by the Wall Guide staff when this occurs.

If a breach of House Rules becomes a regular occurrence or is of such severity that it is deemed warranted by Togetherall, temporary or permanent deactivation from the Wall can occur.

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Associated Risks with Using Togetherall

Be aware that despite our best efforts, technological issues can occur at any time. As a result the site can go down or errors may occur that could risk loss of content, images, or even anonymity. Please let us know immediately using our contact form if you notice anything not working properly.

In accordance with the House Rules, you are responsible for maintaining your anonymity on Togetherall. If you believe that there is a risk that you may have identified yourself through content that you have posted on the website, or if you have put yourself or another at risk by breaching a different house rule, please let us know immediately. While we appreciate that mistakes may happen and will deal with these on a case-by-case basis, bear in mind that temporary or permanent deactivation from the Wall can occur for serious or repeated breaches.

Please get in touch with us using the contact form with any comments, suggestions, or concerns. For any issues that may jeopardize the safety on the wall or a member, please contact a Wall Guide.

Togetherall is not a crisis service, if you require urgent mental health support, please visit our ‘In Crisis’. If you require additional local support outside of Togetherall this information can also be found here.

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