Choosing the Right Digital Mental Health Partner: The Questions That Matter Most (4/7)

Within the digital mental health space, there seems to be an overwhelming list of options when it comes to providers creating an environment that is difficult to navigate. More specifically, it’s difficult to decipher higher quality, safer options versus those options that may use creative language to create the illusion of quality.

It is imperative that you are equipped with the right knowledge and approach when vetting these options and identifying the partners that provide the best fit for both strategy and quality. A great way to get started or reset your approach is to make sure you’re asking the right questions to help you better understand what type of service and support is actually being provided when you look to expand your mental health support network.

The fourth blog in this series is about languages.  If you missed any of the earlier pieces, they are available here. Additional ones are coming soon.  

4. What does multiple language support really mean?

Modern technology makes it possible to perform “automated translation” on almost any text, and many platforms now offer support across a significant number of languages. This is genuinely valuable when it comes to broadening access, but it is worth understanding what that means in practice, particularly in a mental health context.

Automated translation has improved significantly, but the accuracy and nuance required when dealing with mental health content is considerable. The difference between a clinically accurate translation and an approximate one can matter enormously when someone is in distress.

Questions you can ask to get the details:

• Can crisis situations be handled by licensed staff in each language offered?
• How many licensed clinical staff are actively working and available for each language? How are they scheduled?
• How is a member at risk supported during a crisis if a clinician fluent in their language is not immediately available?

This is the fourth in a seven-part series on choosing the right digital mental health partner. If you want the complete set of questions in one place – without waiting for each post – the full guide is available to download now.

About Togetherall   

Established in 2007, Togetherall is available to more than 20 million individuals worldwide. Togetherall is the leading clinically managed, peer-to-peer, online support community where members can share what’s on their minds, anonymously, safely, and in-the-moment, 24/7/365. Members can connect through shared lived experiences with a global network of peers, backed by the safeguarding of more than 50 licensed clinicians overseeing the community around-the-clock. These clinicians empower individuals in peer support and foster and maintain a safe, vibrant environment.  

If you are interested in offering safe and scalable ways to support your people’s mental health, contact us to book a demo and learn more about Togetherall’s online community.