Choosing the Right Digital Mental Health Partner: The Questions That Matter Most (1/7)
The first in a seven-part series from Togetherall's Chief Clinical Officer, Dr. Ben Locke – practical questions to ask when evaluating digital mental health providers and cutting through the noise.
Within the digital mental health space, there seems to be an overwhelming list of options when it comes to providers creating an environment that is difficult to navigate. More specifically, it’s difficult to decipher higher quality, safer options versus those options that may use creative language to create the illusion of quality.
It is imperative that you are equipped with the right knowledge and approach when vetting these options and identifying the partners that provide the best fit for both strategy and quality. A great way to get started or reset your approach is to make sure you’re asking the right questions to help you better understand what type of service and support is actually being provided when you look to expand your mental health support network.
1. Is your platform a clinical service?
Some companies talk about mental health and intentionally use terms or phrases, like “evidence-based”, “clinically designed’, or “clinically moderated”, to convey the impression that they are a clinical service, while not providing actual services, and even stating elsewhere that they are not a clinical service.
To cut through this intentional confusion, we recommend:
- Directly asking for documentation and webpages detailing their handling of crises
- Their stance on being a clinical service
- Any sites indicating their compliance with established regulations.
This is the first in a seven-part series on choosing the right digital mental health partner. If you want the complete set of questions in one place – without waiting for each post – the full guide is available to download now.
About Togetherall
Established in 2007, Togetherall is available to more than 20 million individuals worldwide. Togetherall is the leading clinically managed, peer-to-peer, online support community where members can share what’s on their minds, anonymously, safely, and in-the-moment, 24/7/365. Members can connect through shared lived experiences with a global network of peers, backed by the safeguarding of more than 50 licensed clinicians overseeing the community around-the-clock. These clinicians empower individuals in peer support and foster and maintain a safe, vibrant environment.
If you are interested in offering safe and scalable ways to support your people’s mental health, contact us to book a demo and learn more about Togetherall’s online community.
