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Safety and Privacy

Find more information below on the safety and privacy measures that Togetherall has in place to protect our members. Click on a question below to expand the answer.

Togetherall has strict rules to ensure your safety. We have House Rules and the Privacy Policy that guide you on how to keep safe on the site. We advocate a policy of non-exchange of personal information or private contacts. All new content generated by our members on the site, including Talkabouts and Bricks are monitored 24/7.

Specific behaviour on the website will trigger a response by Togetherall staff (Wall Guides) and an escalation process will be implemented. While it happens infrequently, we will remove any content from the website and bar members who are not working within the House Rules and a Privacy Policy.

Research has demonstrated that people tend to avoid sharing their troubles with friends, family or healthcare professionals. For example, 50% never go to a doctor for fear of stigma. Men in particular are afraid to reveal how they feel or what's troubling them. Togetherall provides an environment in which members feel safe and supported while remaining anonymous. Through our anonymity feature you are free to talk about the things that matter to you without the fear of being judged or someone you know finding out.

Togetherall takes your safety very seriously and we would encourage you to do the same. Contact a Wall Guide through the 'Ask a Wall Guide' button if you are concerned about how another member is behaving with you or with other members - do not hesitate, better safe than sorry - Wall Guides will not identify that you have alerted them.

Togetherall takes your safety very seriously and we encourage you to do the same. Trained Wall Guides are present 24/7 to respond to any worries or concerns that you have about other members' behaviour on Togetherall. Trained Wall Guides are present 24/7 to respond to any worries or concerns at all you have about members being at immediate risk of causing harm to themselves or others. All content on Togetherall is read by Wall Guides.

Wall Guides send you a message if they think you have used a real name or other identifying information about yourself without realising. There is an immediate alert system for members using words like suicide, cutting, help or abuse that will get a high priority response from a Wall Guide. There is an immediate alert system for members scoring themselves as suicidal on a test that will get a high priority response from a Wall Guide. Wall Guides follow clear policies and procedures for members at risk of harming themselves or others on Togetherall and for inappropriate behaviour.

Wall Guides do not have access to your email address or registration data which is kept separate from your username. Wall Guides and other members of Togetherall staff are advanced checked for criminal records. Wall Guides and other Togetherall staff will never ask you for any personal details including your name, address, email, telephone number, where you live/work/study or bank details unless this is required for your safety.

If somebody has broken the House Rules let us know by clicking the 'Ask a Wall Guide' button at the top right corner of every page or use the report button and select ‘I think this is offensive content’ to alert the Wall Guide Team.

We take abuse on our service very seriously. There is a system of watchwords that signal inappropriate behaviour or language use, which are immediately flagged to a Wall Guide. Secondly, members can report unwanted behaviour through our simple process. Members can click on the 'Report post' button on many pages of the website to report abuse of the system. An alert is then sent to a team member from Togetherall, for example a Wall Guide. For more information about what constitutes inappropriate behaviour on Togetherall, please read our House Rules.

If somebody has broken the house rules let us know by clicking the 'Ask a Wall Guide' button at the top right corner of every page or use the report button and select ‘I think this is offensive content’ to alert the Wall Guide Team.

Togetherall takes your safety very seriously and we would encourage you to do the same. Trained Wall Guides are present 24/7 to respond to any worries or concerns at all you have about other members behaviour on Togetherall. Trained Wall Guides are present 24/7 to respond to any worries or concerns at all you have about members being at immediate risk of causing harm to themselves or others.

All content on Togetherall is read by Wall Guides. Wall Guides send you a message if they think you have used a real name or other identifying information without realising. There is an immediate alert system for members using words like suicide, cutting, help or abuse that will get a high priority response from a Wall Guide.

There is an immediate alert system for members scoring themselves as suicidal on a test that will get a high priority response from a Wall Guide. Wall Guides follow clear policies and procedures for members at risk of harming self or others on Togetherall and for inappropriate behaviour. Wall Guides do not have access to your email address or registration data which is kept separate from your username.

Wall Guides and other members of Togetherall staff are advanced checked for criminal records. Wall Guides and other Togetherall staff will never ask you for any personal details including your name, address, email, telephone number, where you live/work/study or bank details unless this is required.

Togetherall accounts provide for six months of access to the platform and will expire after this time, but if you wish to de-activate your account immediately, please contact (include link) us and we can assist you further.

Togetherall is not a crisis service, if you require urgent mental health support, please visit our ‘In Crisis’. If you require additional local support outside of Togetherall this information can also be found here.

Togetherall is a digital mental health service, safe and anonymous, giving members access to a supportive community and a wealth of materials at any time of day or night. Access to Togetherall may depend on whether this part of our service is funded by your local health service, or your institution or organisation – check your eligibility by clicking register in the top right corner of the page.