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Cookies Policy

Last Updated: 26 August 2021

 

Cookies are small text files that are stored to your equipment when you visit a website or application. The website or application may retrieve these cookies from your web browser (e.g. Internet Edge or Google Chrome) each time you visit, so that they can recognise you, remember your preferences, provide you with a more secure online experience or to store small bits of information locally with you. We use cookies to make our website easier for you to use.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

Generally, cookies are very useful and are commonly used by almost every website you visit online. For security reasons, our website will not function without the use of certain cookies (or other similar technologies, such as “web beacons” or “tags”).

Cookies generally do not hold any information that can identify a specific person but are instead used to identify a browser on an individual device.

If you prefer, you can restrict, block or delete cookies by changing your browser settings as provided at the end of our Cookie Policy, however, this may stop the website from functioning correctly.

For more information about the names of the cookies, how long they will remain on your device, and a description of what each cookie does please read the below information.

 

Types of cookies used by Togetherall:

 

1. Necessary cookies

They include, for example, cookies that enable you to log into secure areas of our website, ensure that the content of our website loads quickly or that you are able to make use of our services. For example, a session cookie will remember that you have logged into our service for a period of time eliminating the need to log into each page, so you don’t get asked for the same information you’ve already given to our site. Session cookies allow you to proceed through many pages of our site quickly and easily without having to authenticate or reprocess each new area you visit.

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

 

Cookie Duration Description Location
Auth cookies End of session We use this cookie to keep you signed into our service and keep track of your account as you browse through different parts of the site. These cookies are used on the Togetherall platform only.
Consent cookies End of session We use these cookies to store whether you have consented to cookies. These Cookies are used and deployed on our Website and our member platform.
Session tracker cookie Refreshes every 30 minutes We use this for analytics i.e. to track which Togetherall URLs the user has visited within a session period of 30 mins. These cookies are used on the Togetherall platform only.
Last interaction time cookie End of session We use this cookie to check you are active and log you out if you are inactive for 30 minutes. These cookies are used on the Togetherall platform only.
Google ReCAPTCHA cookies 6 months ReCAPTCHA v2 is implemented on the registration section of our site for new members, for the purpose of fighting spam and attacks. The use of reCAPTCHA v2 is subject to the Google Privacy Policy and Terms of Use.

 

ReCAPCHA cookies are necessary to gain access to the Togetherall service – if you do not wish reCAPTCHA cookies to be taken, you should not register for Togetherall. To prevent any data from reCAPTCHA being transmitted to Google, you must log out of Google and delete all Google cookies before proceeding.

These cookies are used on the Togetherall platform only.
Standard .NET Web Applications session cookies Short termed – while the session is active. Sessions are stored per-user in memory on the server. Sessions use a cookie (session key) to tie the user to the session. This means no “sensitive” data is stored in the cookie on the users machine. Turning off is possible and would cause session id to be passed in URL. These cookies are used on the Togetherall Live Therapy platform only.

 

2. Analytics cookies

These cookies are necessary for the services we provide and are also used for marketing purposes. These cookies allow us to determine how users interact with the website, providing Togetherall with the ability to improve the site. For example, tracking cookies can be used to improve navigation and user experience.

Our website contains electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyse how our website is used and may be used in some of our emails to let us know which emails and links have been opened by recipients.

 

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

 

 

Cookie Duration Description Location
_ga_<uique-id> 2 years

 

This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. These Cookies are used and deployed on our Website and our member platform.
_gat_UA-<property-id> 2 years

 

This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. These Cookies are used and deployed on our Website and our member platform.
_gat_UA-78176764-1 1 minute This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. These Cookies are used and deployed on our Website and our member platform.
_gid 1 day This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. These Cookies are used and deployed on our Website and our member platform.
AnalyticsSyncHistory 1 month

 

This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. These Cookies are used and deployed on our Website only, not our member platform.
Hotjar 365 days Hotjar allows us to measure our content performance. This is done by tracking your actions when you visit our website.  Hotjar also allows us to receive direct feedback from you about your use of the website. For this purpose your IP address, technical specifications of your device, its geographical location and the language you set in your browser can be processed. For more information please visit https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookie-Information These Cookies are used and deployed on our Website and our member platform.

 

 

3. Advertising cookies

These cookies are placed in your device by third party advertising networks on our behalf and with Togetherall’s permission. In the sections below you will find information about third party cookies as well as some guidance as to how to manage them.

To the maximum extent permitted by applicable laws, we shall not be liable, and we do not accept any liability for any third-party cookies.

Cookies also help us show you relevant advertising, both on and off our website and measure the performance of such ads and report on it. Togetherall uses third-party cookies to learn whether content has been shown to you or whether someone who was presented with an ad later came back and took an action (e.g., downloaded a white paper or made a purchase) on another site.

These cookies are used: (i) for marketing purposes, for instance to collect information about general interests and browsing habits so that we can display targeted and relevant advertising; (ii) to remember that you have visited our website and this is shared with other organisations; (ii) to limit the number of times you see an advertisement as well as help measure the effectiveness of our digital advertising campaigns.

Advertisement

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Cookie Duration Description Location
IDE 1 year 24 days Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.

 

These Cookies are used and deployed on our Website only, not our member platform.
Google Ads Remarketing

 

TBC This cookie is a remarketing feature which helps present users our website adverts based on their interests within the Google advertising network (in Google search or on YouTube, so-called “Google ads” or on other websites).

 

These Cookies are used and deployed on our Website only, not our member platform.
NextRoll 13 months We use NextRoll as a remarketing tool to enable us to present users of our website adverts based on their interests on other websites within the Nextroll advertising network. User interaction on our website is analysed to be able to display targeted advertising to the users on other pages even after they have left our website. NextRoll may use non-cookie technologies that may not be impacted by browser settings that block cookies. These Cookies are used and deployed on our Website only, not our member platform.
Facebook pixels

 

180 days We may track registration submissions, including account signup, you make on our website using the Facebook tracking Pixel. If you are not registered with Facebook or have not logged in, it is possible that the provider will be able to identify and store your IP address and other identification features.

We also use the function “Custom Audiences” from Facebook. In this way we pursue the interest to show you advertisements that will appeal to you in order to make our website more interesting.

These Cookies are used and deployed on our Website only, not our member platform.
UserMatchHistory 1 month Linkedin – Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.

 

These Cookies are used and deployed on our Website only, not our member platform.
bcookie 2 years This cookie is set by linkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.

 

These Cookies are used and deployed on our Website only, not our member platform.
lidc 1 day This cookie is set by LinkedIn and used for routing.

 

 

These Cookies are used and deployed on our Website only, not our member platform.

 

4. Functional cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

 Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Cookie Duration Description Location
User reminders cookies 1 day ‘Bookmarking’ brick carousel position. Switching off will display bricks differently.

Saving Guided Support (GS) course tracker last access time so it can be used for reminder on GS course (“Don’t forget to complete your course tracker every day.”). Switching off will affect functionality of GS courses.

These cookies are used on the Togetherall platform only.

5. Managing Cookies

To opt-out of the use of cookies you can change the settings in your browser to not accept cookies as provided below. Most internet browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies) or warn you before a cookie is stored on your device.

Detailed guidance on how to control cookies preferences for the most common browsers can be found at:

Google Chrome

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Mozilla Firefox

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

MacOS Safari

https://support.apple.com/en-gb/guide/safari/sfri11471/mac

Microsoft Internet Explorer

https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

If you originally accepted the use of cookies and the associated processing of personal data, you may withdraw your consent at any time for the future by deactivating cookies as described above. This will limit the associated processing of your personal data for the future.