Built on a foundation of clinical rigor and integrity: The team behind Togetherall’s safe, supportive community

What sets Togetherall apart from other digital peer-to-peer support offerings is our commitment to clinical rigour and member safety. Held accountable by our Guardian Council, a third party of mental health experts, we’re consistently honing our clinical practices to meet a standard of excellence. More than 50 licensed clinicians oversee and moderate the platform, 24/7/365. These are real humans safeguarding the community, maintaining our core belief of people helping people through shared lived experiences.

Let’s hear from our licensed clinicians, the people who empower members to connect authentically and anonymously in a safe space.

Clare Stebbens, Clinical Manager, provides an inside view into our clinical practices

It’s important that our values of being a supportive, vibrant, and inclusive community are reflected throughout our clinical team. We have a large team of licensed and experienced clinicians, meaning our members are able to reach out to humans from a range of backgrounds including counsellors, social workers, and mental health nurses. This means that we collectively hold substantial knowledge and experience that helps us to support members and ensure the community remains a safe environment.

Our clinical team consists of Wall Guides, Lead Wall Guides, and Senior Clinicians. Our Wall Guides actively moderate the platform, by reviewing and responding to content made by our members. Our Lead Wall Guides coordinate shifts and are there to offer additional support and advice to our Wall Guides, should they need it. Our Senior Clinicians’ main role is to manage any significant risk or complex difficulties our members may present. Whilst the majority of risk issues are handled in the platform, sometimes a member’s distress or risk requires additional support to ensure they are connected with external services who might be better placed to help them. This might include redirecting the case to a member’s healthcare provider, university/organisational contact, or emergency services, in a situation of crisis.

We recognise the importance of having the space and opportunity to reflect and develop in the work we do. To achieve this goal, each clinical team participates in weekly team meetings to review cases and decision making, improve/optimise clinical practice, and participate in ongoing professional development and supervision.

Words from our licensed clinicians: a day in the life of a Togetherall Wall Guide

Holly, Wall Guide

“The Wall Guide role is endlessly interesting; members’ posts constantly give us rich and emotional insights into their personal world. It’s a privilege to read what members share, particularly when they are so open and may well be feeling very vulnerable. We’re grateful that they feel able to share things with us that they might not otherwise have done. The stories members share about themselves never fail to make us think and reflect. We put ourselves in their shoes and wonder what it must feel like to be going through what they are going through. It can evoke powerful emotional responses in us all.

We read all messages and posts with care and curiosity, we hope our responses reflect this. It’s important to all us Wall Guides to make sure that what we write in our responses comes from the heart. We want to help members know that they are talking to real people and real people are helping look after the community, Wall Guides spend time thinking about how best to respond to members, it’s important for us to strike the right balance to ensure that members feel heard and acknowledged as well as getting the help they need. Sometimes practical resources are the best thing to offer, sometimes it’s just being alongside them with compassion and no judgement.

Our professional backgrounds allow us to offer the most effective support that we know is going to help the member in the best way possible, whether that is encouraging community interaction or providing resources local to them. Our mental health training means that keeping all members safe is a high priority. We read everything that could possibly indicate that someone might be at risk, our systems are set up to make sure we don’t miss anything. We’re really proud to be able to offer this level of care in a peer-to-peer support setting. If members feel safe, then they are more likely to share with others. And sharing creates meaningful connections. Meaningful connections create a community which is a powerful way to improve mental health; it’s a pleasure to be part of an environment that encourages this.”

Natasha, Lead Wall Guide

“The Lead Wall Guide role is a really diverse role, so I find it engaging and interesting. You never know when a member might come along who is really struggling, so you have to be ready to think clearly under what can be quite pressurised circumstances. 

Lead Wall Guides are there to coordinate the Wall Guide team and to direct decisions about how we support members who are in crisis, or at risk of harm in some way, make judgements about difficult edits to posts and also to support the Wall Guides both on shift and in one to ones. 

At quieter times, it might be quite low key – keeping a bird’s eye view on what’s happening live in the community, whilst also assessing the on-going safety of members who are on our radar as being at risk of harm. At busier times, it can be a lot more intense, with several different problems, concerns and questions happening at once. These shifts can be tough, but we have an amazing team and are never working on our own. It’s also great to have the support of the Senior Clinical Team for times when members are in crisis, or just to have another person available to talk things through with. 

I particularly enjoy the supervisory element of the role. It’s great to develop deeper relationships with the Wall Guides on an individual level in the monthly supervision meetings and to see them develop and flourish in their roles.”

Anne, Senior Clinician

“As part of the Senior Clinical team at Togetherall, our role is rooted in ensuring the emotional and psychological safety of our members, particularly those experiencing distress or crisis. We bring clinical judgement and mental health expertise to assess and respond to a wide range of complex situations. Our priority is always to ensure that each member is met with appropriate, timely, and compassionate support. 

The work is highly dynamic and no two days are alike. We often respond to members in moments of significant need, carefully assessing levels of risk and applying safeguarding standards to ensure safety and stability. Each day may involve reviewing member posts or messages when escalated to us by our moderation team and determining whether clinical intervention is needed. This might include offering direct clinical input, coordinating with external teams to implement safeguarding measures, or advising on how to best support someone showing signs of increased vulnerability. We also liaise with external services when needed, especially where further support or intervention is required beyond the platform’s capacity, ensuring that we balance empathy with clear, professional boundaries.

What sets this role apart is not just the depth of clinical knowledge it demands, but the human connection at its core. It’s about being present, responsive, and ensuring that no one feels alone in their struggle. At its heart, the Senior Clinical team ensures that Togetherall remains a safe, supportive space for all who use it.

Finally, it’s the combination of clinical insight, teamwork, and compassion that makes the role impactful and fulfilling. It’s a role that challenges and rewards in equal measure, drawing on both professional skill and a genuine passion for helping others. There’s a deep sense of purpose in knowing that the work we do, often behind the scenes, can make a meaningful difference in someone’s moment of need.”

At Togetherall, clinical excellence isn’t just a standard – it’s a daily practice, upheld by a team of experienced, licensed mental health professionals who safeguard our community. The insights shared by Clare, Holly, Natasha, and Anne reflect a deeply rooted commitment to thoughtful, compassionate, and clinically sound care.

Their work ensures that members aren’t just heard, they’re held in a safe, responsive environment where every post matters and every person is supported. With more than 50 clinicians moderating 24/7/365 and oversight from our independent Guardian Council, Togetherall sets the benchmark for safe, clinically governed digital peer-to-peer support.

Togetherall is founded in human-to-human connection – rooted in clinical rigor, driven by integrity, and sustained through compassion.

About Togetherall  

Established in 2007, Togetherall is available to more than 20 million individuals worldwide. Togetherall is the leading clinically managed, peer-to-peer, online support community where members can share what’s on their minds, anonymously, safely, and in-the-moment, 24/7/365. Members can connect through shared lived experiences with a global network of peers, backed by the safeguarding of more than 50 licensed clinicians overseeing the community around-the-clock. These clinicians empower individuals in peer support and foster and maintain a safe, vibrant environment. 

If you are interested in offering safe and scalable ways to support your people’s mental health, contact us to learn more about Togetherall’s online community.