Becoming a member and managing your profile

Access to Togetherall may depend on whether this part of our service is funded by your local health service, employer, university or college. You can check potential access routes through www.togetherall.com/register.

Togetherall is freely available through several different means. The service is commissioned by district health boards and health insurance providers. You may also be able to freely access Togetherall through your employer, university or college. There is currently no option for an individual paid subscription for Togetherall.

Togetherall is only for 16 years and over. While we monitor for inappropriate content, our members are free to express their feelings about many issues that would be inappropriate for minors.

Togetherall is available through several different routes. You may have received a referral (invitation) to Togetherall, if you believe this to be the case, check your email inbox and junk mail. Togetherall access is often provided through self-referral. Click here to find the different ways you may be eligible for Togetherall.

Togetherall is anonymous. This allows you the freedom to share honestly and openly. When choosing a username, you will need to make sure that no one will be able to identify you. For example, avoid pet names, childhood nicknames or names that you may use on other networks or sites. Wall Guides may change your username if they feel it may give away your identity. If this happens, you will be notified by an email giving you a link to a private message with a Wall Guide, where you can ask them to change it to something more memorable.

In order to access your Togetherall account, you will need to verify your email address. When you signed up to the Togetherall website we sent a verification link to your contact email from the account: info@v2.togetherall.com with the subject ‘Complete your registration’.

You may have to use the search function for your inbox or check your spam folders in case the email has been filtered there. If you cannot find it, you can always have it resent by logging on with your new account details and pressing the button ‘Resend verification email’. Please take care not to resend the verification email multiple times, as this can sometimes cause issues with the verification process.

When you find the email, please follow the link that reads ‘Complete registration’ to activate your account.

If you would like to request for your account to be deleted and/or your data to be erased, or if you would like to temporarily close your account please contact the theteam@togetherall.com.

If we are able to process your deletion request we will erase all personal data we hold on you. Due to the nature of our service our clinical team must review each of these requests and will get back to you accordingly.

Our Wall Guides handle all name changes on Togetherall, and often change usernames due to concerns over anonymity. They will be happy to talk to you about changing your username if this is appropriate, just log in and use the ‘Ask a Wall Guide’ button in the bottom right corner.

You may be experiencing login issues because your username has been changed by our team of Wall Guides to protect your anonymity. To rule this out please login by using your email address, which you used to register, and double check for spelling errors.

If you are still having trouble logging in, you should reset your password. When you visit the login page, you should see the ‘Forgot password?’ button which you can use to reset your password. You will then be able to enter your email. You should then receive an email to your inbox with a link to change your password. You may also have to use the search function on your email account and check your spam or junk folders. Password Reset emails have the subject ‘Reset password request’. If you are still experiencing issues, please visit our contact us page.

You can change your registered email address by logging in to your account. Click on your Togetherall profile picture/username and on the drop-down menu choose “My Account”. On the menu on the left select “Email address” and you will be able to change your email address.

Please note that if you change your email address, you will not be able to use the Togetherall platform until you verify the new email address.

You can connect with the Togetherall community wherever and whenever you want from a mobile device simply by clicking LOGIN or REGISTER.

Our service requires an internet connection. For ease of use you may want to create a shortcut to Togetherall on your mobile device. Please find step-by-step instructions below.

• On iPhone and iPad: Launch the Safari browser on Apple’s iOS and navigate to the Togetherall website. Tap the Share button on the browser’s toolbar — that’s the rectangle with an arrow pointing upward. It’s on the bar at the top of the screen on an iPad, and on the bar at the bottom of the screen on an iPhone or iPod Touch. Tap the Add to Home Screen icon in the Share menu. You’ll be prompted to name the shortcut before tapping the Add button. The shortcut can be dragged around and placed anywhere, including in app folders — just like a normal app icon.
• On Android: Launch Chrome for Android and navigate to the Togetherall website. Tap the menu button and tap add to home screen. You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen. The icon will appear on your home screen like any other app shortcut or widget, so you can drag it around and put it wherever you like. Chrome for Android loads the website as a “web app” when you tap the icon, so it will get its own entry in the app switcher and won’t have any browser interface getting in the way.

Upon joining you are given a profile picture, a unique image that is assigned to you and often displayed on Togetherall with your username. It’s not possible to alter your profile picture at present. We are currently building more options for members to manage their profile pictures.

To go to your Account settings page, click on your Togetherall profile picture /username. You can then select ‘My Account’. On your Account settings page you can change the following information: Email Address, Country, Time zone, Password, Email notification preferences, Consent to share questionnaire results with your healthcare provider, and Responses to our registration questions.

For the following profile management tools, you can ask a Wall Guide to change: Username, Gender, Ethnicity, and Date of birth. To contact the Wall Guides, click on the ‘Ask a Wall Guide’ button to send a private message to our Wall Guide Team.

To change my mood, go to the homepage, select 'How are you feeling today?' and choose one of the mood buttons.

We’re sorry to hear that you’ve experienced a technical issue with the Togetherall website. We’d like to help and hope to help resolve this as soon as possible.

In order to assist, we’ll need a little more information. Please try to generate the issue once again, send a full-page screenshot of the issue to theteam@togetherall.com and we will be able to advise further. If you’re unsure how to take a screenshot, please let us know.

Togetherall is not a crisis service, if you require urgent mental health support, please visit our ‘In Crisis’. If you require additional local support outside of Togetherall this information can also be found here.

Togetherall is a digital mental health service, safe and anonymous, giving members access to a supportive community and a wealth of materials at any time of day or night. Access to Togetherall may depend on whether this part of our service is funded by your local health service, or your institution or organisation – check your eligibility by clicking register in the top right corner of the page you can check this through www.togetherall.com using the ‘Register’ button. We hope to welcome you to the supportive community soon.

Access to Togetherall depends on whether our service is funded by your local health authority, post-secondary institution, employer, professional association or other organisation. Your access to Togetherall may end if the organisation that funds your access no longer partners with Togetherall.

In these cases, you will receive begin receiving a notification on the platform 30 days in advance of your access ending.

You will also receive email reminders a week in advance of your access ending. When your account does expire, you will be notified via email, and you may be able renew your access through another eligibility route on our website, such as through your post/zip code, your post-secondary institution’s email address, or by searching your employer or other organisation.

Please note that there is currently no option for an individual paid subscription for Togetherall.

If you have any questions or need further support, please contact us and we can assist you further.

If you have tried to log into Togetherall and have been notified that your account has expired, Togetherall is unfortunately no longer available through the access route that you initially used when registering for the service. You can try to gain access through another eligibility route on our website, such as through your post/zip code, your post-secondary email address, or by searching your employer or other organisation.

Free access to Togetherall may depend on whether our service is funded by your local health authority, post-secondary institution, employer, professional association or other organisation. Your access to Togetherall may expire if the organisation that funds your access no longer partners with Togetherall.

Please note that there is currently no option for an individual paid subscription for Togetherall.

If you have any questions or need further support, please contact us and we can assist you further.